Refund Policy

Last updated: December 2024

Community Membership

GameHub Mumbai community membership is provided at no cost. Since there are no membership fees, no refunds are applicable for basic community access.

Paid Services

For any paid services we may offer in the future (such as premium coaching or special events):

• Refund requests must be made within 7 days of purchase
• Digital content that has been accessed may not be refundable
• Event cancellations due to circumstances beyond our control may result in partial refunds

Gaming Facility Usage

If we charge for gaming facility usage:

• Refunds for unused facility time may be provided with 24-hour notice
• Equipment damage fees are non-refundable
• No-show reservations are not refundable

Tournament Entry Fees

For tournaments with entry fees:

• Refunds available up to 48 hours before tournament start
• Emergency cancellations will be reviewed case by case
• Prize money and entry fees are handled separately

Refund Process

To request a refund:

1. Contact refunds@gamehubmumbai.com
2. Provide purchase details and reason for refund
3. Allow 5-7 business days for processing
4. Refunds will be issued to original payment method

Contact

For refund inquiries, email refunds@gamehubmumbai.com or visit our Mumbai gaming center.